Privacy Policy

Last updated: March 1, 2026

1. Introduction

telephon.ai, operated by NQB AI Inc. ("we", "our", "us"), is committed to protecting the privacy and personal information of our users, clients, and their callers. This policy describes how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Loi 25).

2. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and company name provided through our demo request form.
Call data: phone numbers of callers, call recordings, transcripts, and metadata (duration, time, routing) processed by our AI agents on behalf of our clients.
Usage data: analytics related to how you interact with our website (pages viewed, time on site).

3. How We Use Your Information

To respond to demo requests and communicate with prospective clients.
To provide and improve our AI phone agent services.
To generate call summaries, transcripts, and action items for our clients.
To monitor service quality and improve our AI models.
To comply with legal obligations.

4. Data Storage and Security

All personal data is stored on servers located in Canada. We employ industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits to protect your information.

5. Data Sharing

We do not sell personal information. We may share data with:

Our clients: call data and summaries are provided to the business whose phone line the AI agent answers.
Service providers: trusted third-party providers who assist in delivering our services, bound by confidentiality agreements.
Legal requirements: when required by law or to protect our legal rights.

6. Your Rights

Under PIPEDA and Loi 25, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent for the collection or use of your information.
Request deletion of your personal information.
File a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec.

7. Cookies

Our website uses a single local storage item to remember your theme preference (dark/light mode). We do not use tracking cookies or third-party analytics cookies.

8. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

NQB AI Inc.
Email: [email protected]
Beauharnois, QC, Canada

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.